orders & shipping info
Orders typically ship within 1-5 days, depending on how many orders we have in the queue. Once your ships, you will receive an email with a tracking number providing additional delivery information.
Cedar Planters offers returns or exchanges within 14 days of receiving the order by the Customer. The Customer can return the product for store credit, can purchase a different product for the same monetary value, or obtain a refund to the original payment method.Cedar Planters does not charge a restocking fee for returns, but does not reimburse the Customer or pay the return shipping costs and/or any delivery costs, which shall at all times remain the responsibility of the Customer. Any governmental duty fees, tariffs, and/or customs fees, including but not limited to such fees imposed by governments or agencies in the United States of America and Canada, are at all times the responsibility of the Customer. If Cedar Planters is charged duty fees, tariffs, and/or customs fees, Cedar reserves the right to deduct the total amount of the duty fees, tariffs, and/or customs fees from the refund amount, where applicable, prior to the issuance of the refund amount, and the deduction shall be adjusted to take into account conversion rates from U.S. currency (USD$) or other currency paid by the Customer to Canadian currency (CDN$).The following are exceptions to the foregoing: the product must be in an original condition and packaged (if shipped); returned items must have no visible signs of wear or use; Cedar Planters does not offer prepaid shipping labels, customer must pay return shipping and we cannot refund original shipping; all custom orders are final sale.If you are unsure if the item you are ordering can be returned, please contact us prior to ordering. To initiate a return please email us at firstname.lastname@example.org.
There is a limited 386-day warranty for each product, which is compromised of 365 days in a year plus 21 days to account for delivery. The warranty term shall commence on the date of purchase of a product on the Website. The Customer hereby understands that products shipping to Customers is made of wood, which is subject to wear and tear. For more information please see our Shipping, Return Policy, & Warranty Page.
Orders are shipped by common courier companies such as Fedex, UPS, DHL, etc. Shipping times vary depending on your location. On average packages arrive within 1-5 days from the date they are shipped from our shop.
Assembly of our product is very easy! We provide the two tools and the hardware required for assembly. There is a follow-along assembly video with written and visual instructions. Check out our video instructions here!
We powder coat our steel legs to provide a durable and quality finish, more resistant to chipping, scratching, fading, and wearing. This is a more environmentally friendly finishing choice, containing no solvents and releasing virtually no VOCs into the atmosphere. This means no need for primers that can contain toxic carcinogenic properties. Powder coating is quicker, uses less energy through recycling heated air, and creates a reduced environmental impact.
We use FSC Western Red Cedar for all of our planters. Cedar is nontoxic, has beautiful natural colours and grain, as well as a wonderful aroma. It thrives in damp climates, withstands many conditions, resists rot, and does not shrink, swell, warp, or decay in weather changes. Cedar allows our planters to last all four seasons in any climate. Cedar is a natural insect repellent, protecting your garden from unwanted critters.
You can plant everything from veggies, to herbs, to flowers. We provide a standard 12” planting depth that has enough root space for a variety of plants. If you want suggestions on what vegetables, herbs, plants, or flowers you can plant, please check out our instagram @cedarplanters or our blog posts, where we provide lots of suggestions and ideas. The height of the raised garden beds make it really easy to plant.